Last updated on 18 October, 2019.
These Conditions of Use & Sale, the Green Ramona Ltd User Privacy Notice and all policies posted on our site, set out the terms on which Green Ramona Ltd offers you access to and use of our sites, services, applications and tools (collectively 'Services'). All policies are incorporated into these Conditions of Use & Sale. You agree to comply with all of the above when accessing or using our Services. Please see our User Privacy Notice to understand how we collect and process your personal information through Green Ramona Services. You are entering into a contract with Green Ramona Limited. Address 20-22 Wenlock Rd, N1 7GU and company number 11864789.
Welcome to GreenRamona.com.
Green Ramona is a marketplace that allows users to offer, sell and buy goods and services in a variety of pricing formats and locations that comply with our standards of sustainability.
Green Ramona does not have possession of anything listed or sold through Green Ramona, and is not involved in the actual transaction between buyers and sellers. The contract for the sale is directly between buyer and seller. Green Ramona provides a venue for sellers and buyers to negotiate and complete transactions. Each seller’s policies are available in their ‘Store’ page and on each product listing, please read through before purchasing. We may display third party advertisements (including links and references thereto) or other content in any part of our Services, at our sole discretion.
While we may provide pricing, postage, listing and other guidance in our Services, such guidance is solely informational and you may decide to follow it or not. While we aim for full transparency and quality in our sellers, and may help facilitate the resolution of disputes through various programmes, parties other than Green Ramona operate stores, provide services, or sell product lines on this website that Green Ramona has no control over. Green Ramona does not assume any responsibility or liability for the actions, product, and content of all of these or any other third parties. You can tell when a third party is involved in your transactions, and we may share your information related to those transactions with that third party. You should carefully review their privacy statements and other conditions of use. Green Ramona does not assume responsibility or liability for things as but not limited to the truth or accuracy of users' content, listings or feedback; the ability of sellers to sell items; or that a buyer or seller will actually complete a transaction or return an item.. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites.
Parties other than Green Ramona operate stores, provide services, or sell product lines on this website. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. Amazon does not assume any responsibility or liability for the actions, product, and content of all of these or any other third parties. You can tell when a third party is involved in your transactions, and we may share your information related to those transactions with that third party. You should carefully review their privacy statements and other conditions of use.
Sellers must have a valid payment method on file with Green Ramona at all times. You authorise Green Ramona to automatically charge your chosen payment method in accordance with these Conditions of Use & Sale and the applicable billing agreement(s) you agree to when setting up or changing your payment method, for future charges and fees incurred in relation to the Services provided by Green Ramona. This includes, but is not limited to, amounts owed for Green Ramona fees, sale reimbursements and postage labels. Green Ramona will notify you of these charges. If payments or amounts owed to Green Ramona cannot be completed through the payment method on file for any reason, you are still required to pay Green Ramona for all unpaid amounts and Green Ramona reserves the right to seek reimbursement through other means plus any additional costs incurred by Green Ramona in seeking reimbursement. You can change your payment method in Settings under the Seller’s Dashboard at any time.
You may not misuse the Green Ramona Services. You may use the Green Ramona Services only as permitted by law. The licences granted by Green Ramona terminates if you do not comply with these Conditions of Use or any Service Terms.
In connection with using or accessing the Services you will not:
If you are registering with Green Ramona as a business entity, you represent that you have the authority to legally bind that entity. If you are trading as a business on Green Ramona, you must comply with all applicable laws relating to online trading for the site you are selling on (please see Listing Conditions bellow for more information on the legal requirements for selling in the UK).
You agree that we will commence supplying our Services to you as soon as you accept these Conditions of Use & Sale. You can cancel these Conditions of Use & Sale under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We may recoup the cost of any Services provided up to the point of cancellation.
If (1) we believe you are violating the policy on offering to buy or sell outside of Green Ramona, which is prohibited, including sharing direct contact information prior to a Green Ramona purchase, you may be subject to a range of actions, including limits on your buying and selling privileges, restrictions on listings and account features, suspension of your account, application of fees for the introduction of seller to buyer, and recovery of expenses for policy monitoring and enforcement; and (2) you are a seller and you offer or reference your contact information or ask for the buyer's contact information in the context of buying or selling outside of Green Ramona, you will be liable for all final value fees in consideration for the introduction to a buyer for that item on the Green Ramona site, even if the item does not sell.
We may cancel unconfirmed accounts or accounts that have been inactive for a long time or modify or discontinue our Services.
Additionally, we reserve the right to vary or terminate all or part of our Services and/or not provide all or part of our Services to anyone for any reason and/or period of time, at our discretion.
Without limiting other remedies, we may limit, suspend, or terminate your user account(s) and access to our Services, restrict or prohibit access to, and your activities on, our Services, cancel purchases, remove or demote or otherwise restrict the visibility of listings, delay or remove hosted content, remove any special status associated with the account, reduce or eliminate any discounts, and take technical and legal steps to keep you from using our Services if:
When a buyer or seller issue arises we may consider the user's performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement, and to do the right thing for both buyers and sellers.
Seller fees for using our Services are listed on our sellers page. We may change our fees, or introduce new fees from time to time by posting the changes on the Green Ramona site or via e-mail 30 days in advance. You may close your account without penalty within 30 days of such notice being given.
If you are a seller, you are liable for transaction fees arising out of all sales made using some or all Green Ramona Services, even if sales terms are finalised or payment is made outside of Green Ramona. In addition, if you are a seller and you offer or reference your contact information or ask for a buyer's contact information, you may be liable to pay a final value fee in consideration for the introduction to a buyer for that item on the Green Ramona site, even if the item does not actually sell.
You are required to have a payment method on file when selling on Green Ramona. If your payment method fails or your account is overdue, we may collect fees owed by charging other payment methods on file and retaining collection agencies or legal counsel.
When listing an item, you agree to comply with the following listing conditions and selling policy detailed below.
You are responsible for the accuracy, content, sustainability and legality of the item listed and agree to list in accordance with the prohibited and restricted items list ; you are required to include the following in your listings and transactions:
Accordingly, to drive a positive user experience, a listing may not appear in some search and browse results regardless of the sort order chosen by the buyer.
Under the Electronic Commerce (EC Directive) Regulations 2002, business sellers must provide clear indications of price, if relevant, including any delivery or tax charges and your VAT number, if your online activities are subject to VAT.
In addition, the Consumer Protection from Unfair Trading Regulations 2008 prohibit business sellers from engaging in unfair commercial practices which harm consumers' economic interests. The provision of information about prices is one form of commercial practice.
In particular, the regulations prohibit business from:
When buying an item, you agree to comply with the buying policy detailed below:
Sellers and buyers are responsible for complying with all laws and regulations applicable to international sales, purchases, and postage of items. Many of our Services are accessible to international sellers and buyers. We may offer certain programmes, tools and site experiences of particular interest to international sellers and buyers, such as estimated local currency conversion.
When ordering products from Green Ramona for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Green Ramona, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
When selling, your items may be listed for sale internationally. You may stop your listings from appearing for sale internationally by excluding international postage locations from your listings.
You authorise us to use automated tools to translate your Green Ramona content and member to member communications, in whole or in part, into local languages where such translation solutions are available. We may provide you with tools which will enable you to translate content at your request. The accuracy or availability of any translation is not guaranteed.
When providing us with content (including causing content to be posted using our Services), you grant us a non-exclusive, worldwide, perpetual (or for the duration of any copyright or other rights in such content), irrevocable, royalty-free, sublicensable (through multiple tiers) right to use the content (including, without limitation, creating and using derivative works), and you authorise us to exercise any and all copyright, trademark, publicity, database or other intellectual property rights you have in or to the content in any media known now or developed in the future. Further, to the fullest extent permitted under applicable law, you waive your moral rights in the content and promise not to assert such rights or any other intellectual property rights you have in the content against us, our sublicensees or our assignees.
We may offer catalogue and/or product data (including images, descriptions and specifications) that are provided by third parties (including Green Ramona users). You may use that content solely in your Green Ramona listings during the time your listings are on Green Ramona's site. That permission is subject to modification or revocation at any time at Green Ramona’s sole discretion.
We try to offer reliable data, but cannot promise that the content provided through the Services will always be available, accurate, complete and up-to-date. You agree that Green Ramona is not responsible for examining or warranting the listings or content provided by third parties through the Services, and that you will not hold or attempt to hold us or our product data providers liable for inaccuracies. If you choose to use catalogue content and/or product data in connection with your listings, you agree to ensure that the content directly associated with your listings is and remains accurate, and that you continue to fully comply with these Conditions of Use & Sale and all Green Ramona policies. The catalogue and product data include copyrighted, trademarked and other proprietary materials. You agree not to remove any copyright, proprietary or identification markings in the catalogue or product data or create any derivative works based on that data (other than by including the data in your listings).
The name "Green Ramona" and other Green Ramona marks, logos, designs and phrases that we use in connection with our Services are trademarks, service marks, or trade dress of Green Ramona in the UK and other countries. They may not be used unless expressly authorised by Green Ramona in writing.
Visitors may post reviews, comments and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card, message or other content. We reserve the right to remove or edit such content. If you believe that any content on or advertised for sale on any Green Ramona Service contains a defamatory statement, or that your intellectual property rights are being infringed by an item or information on any Green Ramona Service, please notify us by reporting and submitting the appropriate notice form bellow the product under the "report abuse" button and we will respond.
If you post customer reviews, comments, customer questions or answers, or other content generated by you for display on the website (including any images, video or audio, all together "content", you grant Green Ramona (a) a non-exclusive, royalty-free licence to use, reproduce, publish, make available, translate and modify such content throughout the world (including the right to sublicense these rights to third parties) and (b) the right to use the name that you submit in connection with such content. No moral rights are transferred by this provision.
You may delete your content from public view or, where such functionality is offered, change settings so that it is only shown to people to whom you grant access.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is posted: (i) the content and material is accurate; and (ii) use of the content and material you supply does not breach any applicable policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Green Ramona for all claims brought by a third party against Green Ramona arising out of or in connection with the content and material you supply except to the extent that any liability arises from our failure to properly remove the content when it is notified of the illegal nature of the content via the notice form arising out of or on the grounds of, or originating from the content that you have communicated to us.
To protect against the risk of liability, Green Ramona has at times recommended, and may continue to recommend, that PayPal or Stripe restrict access to funds in a seller's account based on certain factors, including, but not limited to, selling history, seller performance, returns, riskiness of the listing category, transaction value or the filing of a case. This may result in PayPal or Stripe determining to restrict funds in your account.
Sellers can create rules to automate returns and refunds under certain circumstances. For all new sellers, Green Ramona may set a default rule that automates the return process for some or all listings where returns are accepted. Sellers may remove or customise their returns preferences in their account settings within the Seller’s Dashboard.
When an item is returned, to refund the buyer, you authorise Green Ramona to request PayPal or Stripe to reverse the refund amount (in the same or other currency) from your account, and place the amount on your seller invoice as a fee (which may be charged to your automatic payment method on file). If the buyer returns an item because it does not match the listing description, sellers will usually be responsible for return postage costs.
The cost of return shipping for an item that is not as described is the seller’s responsibility.
You authorise Green Ramona to include return postage charges and auto-refunds on your seller invoice as a fee, which may be charged to your automatic payment method on file, when:
When a transaction is cancelled, and you choose to refund the buyer via Green Ramona, you authorise Green Ramona to request PayPal or Stripe to reverse the refund amount (in the same or other currency) from the seller's account, to the buyer.
If a seller chooses or is required to reimburse the buyer or Green Ramona because a case is resolved in the buyer's favour, we may:
Where the seller is found at fault, we will notify the seller and charge the reimbursement amount to the seller's chosen payment method, or invoice the seller for the reimbursement amount.
For future claims, where we resolve a dispute in the buyer's favour, we will notify the seller and continue to charge the seller's preferred payment method. If sellers do not provide Green Ramona with a valid reimbursement method, we may collect the outstanding sums using other collection mechanisms, including retaining collection agencies.
We reserve the right to fix any processing errors we discover. We will correct any processing errors by debiting or crediting the payment method used for the refund or reimbursement.
We try to keep Green Ramona and its Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services. Bid update and other notification functionality in Green Ramona's Services may not occur in real time. Such functionality is subject to delays beyond Green Ramona's control.
We (including our parent, subsidiaries, affiliates, directors, agents and employees) shall not be liable to you in contract, tort (including negligence) or otherwise for any business losses, such as loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption or for any losses which are not reasonably foreseeable by us arising, directly or indirectly from:
Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you. This is especially so if you are a consumer.
You accept sole responsibility for the legality of your actions under laws applying to you and the legality of any items you list on any of our sites.
Although we use techniques that aim to verify the accuracy and truth of the information provided by our users, user verification on the internet is difficult. Green Ramona cannot and does not confirm, and is not responsible for ensuring, the accuracy or truthfulness of users' purported identities or the validity of the information which they provide to us or post on our sites.
Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to the greater of (a) any amounts due up to the price the item sold for on Green Ramona and its original postage costs, (b) the amount of fees in dispute not to exceed the total fees which you paid to us in the 12 months prior to the action giving rise to the liability, or (c) £100.
Nothing in these Conditions of Use & Sale shall limit or exclude our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees, or for any other liability that cannot be limited or excluded by law.
You will compensate us in full (and our officers, directors, agents, subsidiaries, joint ventures and employees) for any losses or costs, including reasonable legal fees, we incur arising out of any breach by you of these Conditions of Use & Sale, your improper use of Green Ramona's Services or your breach of any law or the rights of a third party.
If a dispute arises between you and Green Ramona, we strongly encourage you to first contact us directly at firstname.lastname@example.org. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation. Any claim, dispute or matter arising under or in connection with these Conditions of Use & Sale shall be governed and construed in all respects by the laws of England and Wales. You and Green Ramona both agree to submit to the non-exclusive jurisdiction of the English courts.
In simple terms, "non-exclusive jurisdiction of the English courts" means that if you were able to bring a claim arising from or in connection with these Conditions of Use & Sale against us in court, an acceptable court would be a court located in England, but you may also elect to bring a claim in the court of another country instead. English law will apply in all cases.
If any provision of these Conditions of Use & Sale is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions.
You agree that we may at any time and without notice set-off any of the amounts held in Green Ramona user accounts held or controlled by you with any fees, charges or other amounts you owe us and (unless prevented by insolvency law) any such amounts you owe other members of Green Ramona (including, without limitation, in respect of any services provided by any member of Green Ramona). Our right to set-off means that we may deduct such fees, charges or other amounts mentioned in this paragraph from a Green Ramona credit balance held or controlled by you.
We may assign our rights and obligations under these Conditions of Use & Sale in accordance with the below (but without your prior express consent), provided that we assign these Conditions of Use & Sale on the same terms or terms that are no less advantageous to you.
Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of these Conditions of Use & Sale.
If you have a dispute with one or more users, you release us (and our affiliates and subsidiaries, and our and their respective officers, directors, employees and agents) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
We may amend these Conditions of Use & Sale at any time by email or by posting the amended terms on greenramona.com. All amended terms shall automatically be effective 30 days after they are initially posted. Your continued use of our Services after the effective date of these amended terms constitutes your acceptance of them.
These Conditions of Use & Sale may not be otherwise amended except through mutual agreement by you and a Green Ramona representative authorised to do so.
The policies posted on our sites may be changed from time to time. Changes take effect when we post them on the Green Ramona site.
No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by these Conditions of Use & Sale. A person who is not a party to these Conditions of Use & Sale has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Conditions of Use & Sale but this does not affect any right or remedy of a third party specified in these Conditions of Use & Sale or which exists or is available apart from that Act.
The Conditions of Use & Sale and all policies posted on our site are the entire agreement between you and Green Ramona and supersede all prior understandings and agreements of the parties.
The following Sections survive any termination of these Conditions of Use & Sale: Fees (with respect to fees owed for our Services), Content, Liability, Compensation, Legal disputes and the release contained in this General section. Legal notices shall be served by registered mail to Green Ramona Limited. We shall send notices to you by email to the email address you provide to Green Ramona during the registration process. Notice to you shall be deemed given 24 hours after the email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you legal notice by registered mail to the address provided during the registration process. Notices sent to either party by registered mail shall be deemed to have been received by that party three days after the date of mailing.
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
If you have any questions about this Agreement, please contact us filling this contact form