14 Days Return Back Policy
1 Days Cancellation Policy
|Who made this?:||Designed & hand-made by Lorena at RESTORERstudios|
|What are the main materials used?:||Lorena uses second hand garments only. She rescues them from landfill through an online second hand shop. She then unstitches them to create her unique designs at home. These one-off pieces have all been upcycled to be given a second home.|
|What are the secondary materials used?:||Green Ramona is currently working on getting this for you!|
|Where do they come from?:||Green Ramona is currently working on getting this for you!|
|Where was this made?:||Made & shipped from the Netherlands|
|Packaging:||Made of cardboard or paper and is 100% recyclable. They do not use plastic.|
|Waste management:||Green Ramona is currently working on getting this for you!|
|What does this brand do best?:||Upcycle fashion garments|
|What are they still working on?:||Their fit. They would like every body type the opportunity and freedom to wear their designs, with no exceptions.|
These pants are ethically handmade in The Netherlands by upcycling second hand garments.
FIT + MEASUREMENTS
MATERIAL + CARE
Only card payments are accepted at the moment.
All payments will be securely processed by Green Ramona via Stripe.
The Netherlands: FREE
EUROPE: Home delivery 15€
Norway - Switzerland: Home delivery 20€
Rest of the world: Home delivery 33€
Orders are typically processed the following business day, excluding holidays. Once the parcel is out, customer will receive and email from courier company with the tracking number.
Estimated delivery times:
The Netherlands: 1/2 days
Europe: 2/8 days
Norway - Switzerland: 5/8 days
Rest of the world: 9/18 days
All international buyers are responsible for import duties and taxes, these are determined by the customs agency within the destination country. In case the client refuses the order or pay the duties/taxes, shipping and extra costs will be deducted of the refund. We are not responsible for customs delays and transit times provided by courier are not necessarily guaranteed. Once an order has shipped, we are unable to re-route the package.
Any reshipping fees for exchanges/store credit usage, incorrect addresses, etc. will be at the customer’s expense. Thank you for your understanding.
Please feel free to send any additional requests or questions.
Once you have received your order, you have 14 days to return the product you bought.
The customers are responsible for the generated return costs, and to be eligible for a return and refund, the item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need proof of the receipt or purchase (print or digitally).
To start a return, you can contact us or pressing the return button.
Exceptions / non-returnable items
Worn damaged product cannot be returned.
Customized orders cannot be returned.
Sample sales cannot be returned.
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 7 days from the receipt of your item to process your refund. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] We will notify you by email when your return has been processed.
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